Returning Goods to SIP

SIP products are designed to withstand immense, heavy-duty use and perform at a top quality level. However, should any of our customers encounter a faulty machine, or a machine that has been damaged in transit or otherwise, we operate a returns policy for our machines. For a swift process, we ask that, when returning any equipment, the below criteria is followed at all times. This ensures a repair, solution, or alternative is quickly found, satisfying you and allowing work to commence.

Goods are not sold on a 'Sale or Return' nor 'On Approval' basis. Unauthorised returns will not be accepted and will be returned at the expense of the distributor. Goods correctly supplied to the order of the buyer will not be accepted for return or exchange unless prior agreement in writing has been arranged. In addition, a restocking free at 15% will be deducted from the credit note, with a minimum charge of £10.00, regardless of all prior carriage charges.

Criteria for Returning Goods

Any items authorised for return of repair must meet the following criteria. Failure to do so may result in the return not being accepted. Call our After Sales team for more information should you have any queries or questions.

• All goods must be packaged and labelled clearly.
• RN must be on the outer packaging of EACH item.
• Damage/loss via packaging is the sender's responsibility.
• All consumables/accessories included must be returned.
• All fuels/oils must be removed, failure incurs an £80 fine.

All warranty repairs will be returned to the distributor carriage paid by SIP. Item claimed as warranty but, upon inspection, are found not to be will be subject to charge. If the item is not covered by warranty, an estimate will be given for repair/recovery of the item prior to work, with distributor paying carriage costs.

Returning Goods Procedure

All returned SIP items must include a registered Return Number (RN), which will be authorised and confirmed  before any returns can be accepted. To obtain an RN code, please call Aftersales on 01509 500400, with the following information and criteria met:

• A valid distributor account number
• SIP part number for any faulty items
• Description of any faults in question
• Proof of end user purchase provided

SIP Industrial Products will arrange for the collection of warranty items when issuing a Return Number (RN). We will only issue an RN on receipt of a valid proof of purchase. Carriage will be reimbursed only by prior agreement and will be logged and confirmed at the time of RN code issue.